Coronavirus (COVID-19) Business Continuity

Given the current situation with the coronavirus (COVID-19), LLamasoft is executing its existing Business Continuity Plan to provide services to customers and support a safe work environment for LLamasoft employees. The plan continues operations on three fronts: global support, consulting services and software solutions. From an overall company perspective, we have activated our cross-functional team to support you.

LLamasoft’s Business Continuity Plan for global support includes:

• Identification and mapping of vulnerabilities in our support services globally and documentation of processes for continuity
• Documentation on our support process to ensure continuous availability of our agents for 24/5 coverage based on our SLAs
• Documentation and execution of drill runs with the global team, to ensure continuous operation amidst crisis
• Ensure we have technologies for remote seamless support experience for our customers regardless of location of our resources
• Internal and external Continuity Plan communications as outlined in our plan to inform customers and employees of operation status
• Implementation of travel restrictions, notification of precautions to our employees and provision of equipment and technology to employees to ensure business continuity

LLamasoft’s Business Continuity Plan for consulting engagements includes:

• Identification and mapping of vulnerabilities in our consulting services globally, documentation of processes for continuity and communication to the team
• Documentation of each engagement in an internal shadowing effort so we mitigate redundancy in consulting coverage
• Implementation of travel restrictions, notification of precautions to our employees and provision of equipment and technology to employees to ensure business continuity
• Development of communication for customers to share these measures to ensure continuity of all operations
• Testing of applicable technologies to ensure continuous delivery of remote services across each geography
• Testing of access to online content and examination for our training engagements
• Redoubling efforts to connect and leverage subcontractors that have been certified in our technologies in case of resource scarcity
• Execution of drills with the team (most of our consulting team already works remotely)

LLamasoft’s Business Continuity Plan for our software solutions includes:

• Identification and mapping of vulnerabilities in our solution services globally and documentation of processes for continuity across services, development operations and engineering
• Testing our process for DevOps support redundancy and documentation
• System redundancy and switch testing between systems and up time recovery
• Process testing as required by our business continuity plan
• Execution of drills in preparation for outages and reduced personnel
• Internal and external continuity plan communications as outlined in our plan to inform customers and employees of operation status